Skip to content Privacy Policy - Samsung Maintenance | American Group
About Us
We are American Group, an authorized service center specializing in providing technical support services for Samsung devices within the Arab Republic of Egypt. Please note that we are not the owner of the “Samsung” brand, but we offer repair services for these devices through certified technicians and using genuine spare parts that comply with the specifications of the parent company.Use of the “Samsung” Name
The name “Samsung” or “سامسونج” is mentioned on this website solely to refer to the type of devices we provide repair services for. The trademark and its rights are fully owned by Samsung, and we do not claim ownership of it.What Information Do We Collect?
When you use the booking form or contact us through the website, we may ask for certain information to provide the service accurately, such as:- Full Name
- Phone Number
- Device Type and Fault Type
- Geographical Address for home service requests
- Email Address (optional)
Purpose of Using the Data
We use the data you provide for the following purposes only:- Confirming the service booking and scheduling the repair appointment
- Sending the technician that matches the device type
- Providing post-repair services
- Improving the user experience based on customer interaction
Privacy Policy Updates
We may review and update this policy from time to time to align with operational or legal changes. Any modifications will be posted on this page with the update date.Contact Us
You can review, modify, or delete your personal data at any time through:- Samsung Service Hotline: 01211114528
- Via WhatsApp: Click here
- Or via the online booking form on our official website
